Apenwarr on resolving stale bugs

More psychology: resolving as “Working as Intended” (the infamous “WAI”) always just makes your customer angry. So does mass-resolving bugs as obsolete without looking at them. But pro tip: setting them to P3 or P4 does not create this effect. It’s a useful mystery. It means the same thing, but customers are happier. Might as well do it. Instead of a bug bankruptcy, let’s call it a bug refinancing⊕ (Pennarun 2017)