The Phoenix Project on Forward-Looking Goals

I like this idea of “forward-looking” KPIs which are leading indicators of what is important for the organization.

Everybody knows that one factor jeopardizing on-time delivery is vehicle breakdowns. A key causal factor for vehicle breakdowns is failure to change the oil. So, to mitigate that risk, you’d create an sla for vehicle operations to change the oil every five thousand miles. … Our organizational key performance indicator (kpi) is on-time delivery. So to achieve it, you would create a new forward-looking kpi of, say, the percentage of vehicles that have had their required oil changes performed⊕ (Kim, Behr, and Spafford 2018)