The Phoenix Project on Retros

I loved this set of questions to prompt when digging to understand (e.g. the factors for a production issue)Gene Kim also suggested checking out Mike Rother’s Improvement Kata

. I think these are probably generically great questions when trying to understand a complicated situation.

The leader helps coach the person conducting the experiment with questions that may include:

• What was your last step and what happened?
• What did you learn?
• What is your condition now?
• What is your next target condition?
• What obstacle are you working on now?
• What is your next step?
• What is your expected outcome?
• When can we check?